Terms & Conditions

General Terms

Acceptance of our services is deemed acceptance of our Terms and Conditions and an agreement to pay our fees on time
We reserve the right to deny or terminate our service because of safety or financial concerns
We reserve the right to either impose supplementary charges and/or terminate this agreement if the assignment changes from the description given by the client and requires more time or responsibility, or if there is a change in the nature of the assignment which could not have been reasonably foreseen by either party
We reserve the right to stop providing care services to a client whose pet shows aggression to us or other pets in the home.
The client or the client’s client agrees to carefully listen to and to always follow Happy Paws instructions to ensure safety during activities.

Insurance

If the assignment is provided at the client’s home, it is agreed that it is the client’s responsibility to ensure that the property, its contents, and pets are adequately insured throughout the duration of the assignment as we will not accept liability for any damage to the property caused by your pet(s).
If the assignment/service is performed at a client’s premise, it is agreed that it is the client’s responsibility to ensure that the property, its contents, and that any people being part in the assignment/services follow Happy Paws instructions.
Happy Paws has a liability insurance with an indemnity of at least SEK 10 million covering malpractice damage.

Pet Welfare

The client consents to Happy Paws taking any action they consider suitable to protect and keep their pet in good health
The client consents to their pet/s sharing food & water bowls and toys with other pets in the home
The client consents to Happy Paws feeding their pet/s as requested
The client confirms they will be responsible for any costs which might be incurred, either veterinary or other, as a result of any sickness, accident, or damage caused to or by the above-named pet/s, excepting third party liability, and that they will pay any such costs or expenses on demand.
If the client requires that their pet be medicated, they must leave clear instructions as well as a written note at every booking with instruction and signed permission for us to administer said medication/s.
The client needs to leave their telephone number and that of an emergency contact.

Veterinary Authorisation

The client gives permission to Happy Paws to act as guardian for their pet/s
If for any reason we need to take the client’s pet to a veterinary at short notice, we will take them to a local veterinary.
The client authorizes the veterinary to treat their pet/s in case of any injury or illness
The client gives Happy Paws permission to transport their pet/s to the veterinary by whichever means necessary.
The client agrees that, in the event of any surgery or euthanasia, the Happy Paws representative will accept the advice of the veterinary and, if the client cannot be contacted, the named emergency contact will be contacted.
The client will be responsible for any transport costs to Happy Paws as well as any veterinary’s charges that may be incurred.

Liability: Pet and Home Care

It is understood that Happy Paws and its employees and independent contractors will not be liable for injury/illness, disappearance or death of any pet(s) unless due to gross negligence. It is understood and agreed that none of Happy Paws or its employees or independent contractors shall be held responsible for any damage to Client’s property, or that of others caused by Client’s pet(s) during the period in which they are in its care unless due to gross negligence. Happy Paws will not be responsible for any damages to house or pets if client chooses for Happy Paws to share pet sitting and home care duties with a 3rd party (friend, relative, neighbor, etc.).
Client expressly warrants that his/her pet(s) have no bite or vicious history. Further, Client agrees to pay for any medical care expenses or damages to persons or property caused by his/her pet(s), and agrees to indemnify, hold harmless, and defend Happy Paws and its employees and independent contractors from any claims seeking to impose liability on Happy Paws, its employees and independent contractors arising from the actions of the owner or the owner’s pet(s), whether bite or vicious history exists or not.

Happy Paws will not be liable for any damage or injury caused by the client’s pet/s or dogs that they may encounter during activities arranged by Happy Paws unless we can be shown to be gross negligent
Happy Paws will not be liable for any theft of the client’s pet/s unless we can be shown to be gross negligent
Happy Paws cannot be held liable for any theft or damage to the client’s property unless we can be shown to be gross negligent.

Booking & Billing

We can only accept a booking once the client has registered online per mail and provided all details about themselves and their pet/s
The client should submit booking requests via their online account with us, as far in advance as possible
Bookings are confirmed upon receipt of invoice and any cancellation policy will apply from the due date
Our online system is set to refuse requests made with less than 48 hours’ notice. Should the client have a short notice request, we can be contacted via phone call or messaging service
We always bill in full in advance
Our fees may change during the year, sometimes at short notice. Our up-to-date fees will always be found on our website. It is the client’s responsibility to check this, though we endeavor to update all clients before this happens.

Invoicing & Payment

Invoices will be sent as soon as we can confirm our availability
All invoices are due on receipt
Full payment is required in advance to secure a booking
Unless otherwise arranged with management (due to circumstance e.g. last-minute request or late invoicing), we may not visit a pet until the booking has been paid for.

Cancellations

Clients can cancel or change bookings via their registered online account
Our cancellation policies apply from the due (payment) date of an invoice, even if the invoice has not yet been paid
For cancellations made within (from start date of booking):
14+ days, 100% refund
7-13 days, 75% refund
2-6 days, 50% refund
Less than 2 days, 0% refund

We do not offer refunds/credit for late changes i.e. a reduction of dates made within 48 hours’ notice of the start date of the booking or during the booking
No refunds for early returns
We do not offer refunds or credit for cancellations made by the client on the start date of a booking (for the entire booking)
Exceptions may be made at our discretion